We accept returns in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, store credit, or a one time exchange. All return requests must be made within 30 days after the date of delivery. The refund, store credit, or exchange will be processed within 14 business days from the date of the returned package. We can only process a refund back to the original payment method and we charge a returns processing fee of $6.95 per return order. Return shipping is at customer expense. Please note that sale items are final sale and are not eligible for return. Other sale items include items purchased with a discount and are not eligible for return. For sanitary reasons please try on swimwear over your underwear and that the following is met:

• Unworn items must be returned within 30 days of arrival date.
• Unworn items must have hygiene sticker in place and all swing tags attached, and must be in perfect resale condition.
• Unworn items must be returned in original Truisle packaging.

If the order has not been shipped it may be possible. We process orders quickly, so changes cannot always be accommodated. Please contact our support team immediately at help@truisle.com or use the contact us page with your change request details included in the email.

If you find a full priced item from our store isn't fitting quite right, we are more than happy to accept a return in original condition (unused, unworn, and unaltered) with tags and liners attached for either a refund, store credit, or a one time exchange. All return requests must be made within 30 days after the date of delivery. The refund, store credit, or exchange will be processed within 14 business days from the date of the returned package. We can only process a refund back to the original payment method and we charge a returns processing fee of $6.95 per return order. Return shipping is at customer expense. Please note that sale items are final sale and are not eligible for return. Other sale items include items purchased with a discount and are not eligible for return.

Once your items are inspected by our customer care team, you'll get your store credit notification via email typically within 1-3 business days for (North American customers) and 5-7 business days (Europe/International customers).

Very simple- initiate a return through our return portal on our website by clicking ‘start a return’. You’ll then follow the prompts to return eligible items.

Store Credits and Gift Cards can be used at any time, these do not have an expiration date. You can use your store credit via our website, simply apply the code at checkout.

All items marked as final sale, or with a discount code have been reduced in price and cannot be returned for an exchange or store credit. We understand that buying final sale items can be tricky, so if you have any questions about sizing, fit or fabric please contact our Customer Care team and review our size chart before placing your order. No exceptions can be made for sizing, fit or fabric issues on final sale items.

Unfortunately, we are not able to cancel an order after it has confirmed through our system and the payment has been received.

• Items within 14 days of their arrival date.
• Full priced items in new condition. Item must be undamaged, unworn, unwashed with tags attached and in original packaging.

Important: Do NOT send your exchange back to us before being in contact with us VIA email. Packages received with no information, and no email trace will be returned back to sender. 

Unfortunately we are unable to offer style exchanges. We only offer size exchanges!

• Items marked as final sale.
• Free gifts or promotional items with retail value.
• Sale items including items purchased during flash sales or with a code above 15%.
• Items that have been worn with the hygiene sticker and/or tags removed 
• Items that have been marked, stained or damaged.

We are confident you’ll love your new pieces however, if there are any issues with quality or a fault we will resolve this quickly. Every product we send out is quality controlled. However, in the unlikely event of a faulty item, please contact our customer service team within 14 days of arrival so we can start the exchange process.  

Truisle will bare the return shipping costs, so please keep your postage receipt and we will reimburse you if we deem the item to be faulty. If the package does not reach us safely, we will not be able to complete the exchange, so it is recommended to use a tracked method for safe delivery. Once your item is returned to us, has been inspected and if we deem it to be faulty, you will be given a store credit so you can repurchase from our online store.

If your package shows signs that it was damaged in transit please email our customer service team within 7 days of arrival.

Any items received that are not in original condition, in packaging with panty liner in tact and tags attached or have stains/soiling will be immediately shipped back to you from our returns warehouse. We are unable to issue store credits on these items for sanitary reasons. Shipping costs will be covered by deducting from store credit.