North America
USPS Standard (3-4 business days)

Europe and International 
UPS Worldwide Express

USPS Priority Mail International

DHL Express Worldwide

North America
After dispatch, your order will arrive within 3-5 business days. Please note weekend days are not business days. Please allow 1-2 business day for processing. Please note that transit times are measured at the point of dispatch.

Europe and International
After dispatch, your order will arrive within 3-5 business days. Some remote addresses in European countries may be shipped with an International service with estimated 8-10 business days delivery.

Generally orders are dispatched the following business day after order is confirmed, however please allow up to 2 business days for dispatch.

After your parcel has dispatched, you will receive a shipping confirmation email which includes tracking details. Simply click on the 
link provided to track your order. If you have not received this email please check your Junk Mail or Spam folder, as it may have been received there, if not, please contact our customer service team.

Depending on the shipping service you have selected and where you reside, after dispatch your order will arrive within 3-6 business days.

As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. TRUISLE will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

If you are experiencing issues with a promo code or store credit contact our Customer Care team.

Unfortunately, we are unable to re-direct orders once they have been dispatched, so please triple check all details are entered correctly in the checkout.

We cannot ship to PO BOXES, as all packages must be signed for upon delivery, so please ensure that you provide your daytime delivery street address and contact phone number. For this reason, we cannot leave packages unattended in your letterbox or at your front door. We are also unable to re-direct orders once they have been dispatched, so triple check all details are entered correctly in the checkout.

Unfortunately we cannot guarantee that you will receive your package within the time frame expected. At times delays can occur which are outside TRUISLE's control, and which we are not responsible for. If you have a delayed parcel please reach out to the shipping carrier initially with your tracking number as they will have the most up to date information. Following this the customer care team can assist with any unanswered questions.

Once the package leaves our warehouse it is in the hands of the selected shipping carriers. We encourage you to reach out to the shipping carrier responsible for delivery and quote your tracking number as they will have the most up to date information. TRUISLE does not hold responsibility for damaged, lost or stolen packages.

Yes. As the recipient, you are liable for all import duties, customs and local sales taxes levied by the country you are shipping to; payment of these maybe necessary to release your order from customs on arrival. TRUSILE will not be held liable for any fees or taxes you may incur or if your product is seized by customs. We advise that you are familiar with your package destination's import duty, customs and local sales taxes, as well as it's rules and regulations for importing foreign goods and products. If a delivery attempt has been made and the item was not collected and has been returned to us, you will be required to pay the re-delivery fee and the duty tax for re-import of the swimwear. If the duty tax is more then the value of the swimwear, we will abandon the package.

Via the tracking details sent at shipping confirmation

We process orders quickly. If you need to change your order, please contact our Customer Care team immediately or message us at help@truisle.com. Once orders have been confirmed in our system they are unable to be cancelled. There is no guarantee an order can be changed.

In the event that is parcel is not claimed or is rejected/refused by the receiver for any reason - DHL or the relevant carrier will return this parcel to TRUISLE. Consequently there will be a $60 fee deducted from your store credit to cover return shipping due to your refusal. This is non-negotiable. Any customs fees paid at checkout for EU countries will be non-refundable in the circumstance of a rejected parcel. In addition to this any parcel returned to sender due to incorrect address will incur a fee ($10-US, $60-EU).